Reviews

“Praise with faint damn” is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars… all these and more are the fruits of Bruce’s calculated typewriter clacking.

Listen, in a world where even many CEOs have ceased to give a damn about their customers – and everybody who works for them is too scared, too lazy, or too dumb to solve an irate customer’s problem – you need Bruce Silverman’s book.

So although the book wasn’t revolutionary for me (I’ve figured out a lot of the same stuff), it was a good read and worth the time. And if you don’t know how to write a complaint letter, I really suggest you read it. Fun and profit are just a few stamps away…