Reviews

The Complaint Letter Book Complain For Fun And Profit has been reviewed and featured by some of the industry’s most credible publishers, such as the leading consumer advocacy blog The Consumerist and ABC’s 20/20.

The Consumerist

“Praise with faint damn” is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars… all these and more are the fruits of Bruce’s calculated typewriter clacking.

ABC’s 20/20

Watch Bruce's Segment with John Stossel on 20/20

The New York Crank

Listen, in a world where even many CEOs have ceased to give a damn about their customers – and everybody who works for them is too scared, too lazy, or too dumb to solve an irate customer’s problem – you need Bruce Silverman’s book.

Inner Monologue

So although the book wasn’t revolutionary for me (I’ve figured out a lot of the same stuff), it was a good read and worth the time. And if you don’t know how to write a complaint letter, I really suggest you read it. Fun and profit are just a few stamps away…

The Frugal Lawyer

You may have seen Bruce on 20/20.  His book is called How to Complain for Fun and Profit.  It’s all about praising with faint damn.  The letters included in this book are literary masterpieces and should be a part of every frugal readers library.  Bruce has the ability craft a complaint letter that gets him big returns.

I have had success, although I cannot discuss the particulars, using Bruce’s techniques.  It really does work.  You simply have to take the time to do it.  And, frankly, if I have the time to write this post, I should have the time to write a short letter to a company who has wronged me in some way.

I should have written a letter to Air Tran after the debacle they caused with our airline tickets after my grandmother passed away.  But it was not a good time for me.  I still should have written that letter.  We had a legitimate issue and probably could have gotten a free flight out of it.

First, get this book and read it.  You will be amazed by Bruce’s results.  Second, have you written complaint letters?  What were your results?