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Buy The Book
Please note. This is not a printed book, but rather a digital pdf document that you will be able to instantly download onto your computer. -
Praise For The Book
"You need Bruce Silverman's book. You'll learn how to cajole, flatter and bamboozle your way into apologies, make-goods, refunds and even extra freebies. Don't just sit there, damn it! Learn how to complain!Peter HochsteinThe New York Crank"Praise with faint damn" is the underlying secret to how professional complaint letter writer Bruce Silverman is able to be so successful in getting companies to give him free stuff. First class upgrades, Room upgrades with views of frolicking whales, Checks for hundreds of dollars... all these and more are the fruits of Bruce's calculated typewriter clacking.The Consumerist"Mr. Silverman’s book, while both engaging and humorous, reminds me as a hotel executive with almost 30 years in the industry, that with just common sense and forethought any businessperson can provide service that exceeds expectations.””Don WeintraubPresident & CEOGrapevine, L.L.C Hospitality Consulting“Bruce Silverman has elevated complaining to an art form. He is my role model from
now on! Now I'm armed with the right things to say and do and I laughed the entire
time I learned them. Our only difference: I'll decorate the envelopes in which I send my complaints.”Judi Kauffman
Author of “By the Batch: Creative Cards, Postcards, Envelopes & More”“Silverman shows how to obtain relief from a poor experience without litigation. My
only "complaint" is that his techniques are so effective that he doesn't need a lawyer to help enforce his rights!”David Deutsch
Esq., Partner, Citron & Deutsch“As president of a company in a service business, I've learned that it’s good business to learn about small customer problems before they become much bigger ones. I'm going to purchase a copy of the book for all my friends!”Daniel Matlick
President, United Fire Equipment Company“When Andy Rooney finally packs it in, CBS should grab the King of Complainers, Bruce Silverman, who shows how to "do something about it!”Cole Hartman
Vice President - Horizon Media“Silverman's system brings fast results. I took his advice and wrote a letter to the owner of a New York City hotel that overcharged me and within days, my bill was adjusted!”Paxton Quiqley
Author of Armed & Female“Silverman is the King of Kvetches, who rules an imperfect world with a rapier wit andFrank Kauffman
stinging pen. He gets results; readers will, too.”
Public Affairs Executive“Informative and amusing, it's a fun way to learn how to effectively stand up for
yourself!”
Jennifer Fullerton
IT Manager, Forms and Surfaces-
Download a Free Chapter
Click on image above to download a 2.6mb pdf document.
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Commerce
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