On a per passenger basis, the number of consumer complaints registered by the Department of 
Transportation about JetBlue more than tripled compared to the same month (August) last year. According to a Wall Street Journal blog entry, the raw number of consumer complaints is tiny - 46 - compared to the 2.1 million passenger who flew on Jet Blue in August. But what’s interesting is that that increase runs counter to the trend among other carriers, where overall complaints are down as capacity cuts have decreased operational constraints. The bigger you get, the harder it is to keep your customers happy.
Download the latest Department of Transportation Air_Travel_Consumer_Report.