We have been flooded with emails, comments, questions and some great feedback from all of you. Thank you so much for participating in our conversation. With all the questions that we have been receiving and answering individually, we decided to post some of the more popular ones. Here’s our first one:
What are the most common mistakes people make when they write complaint letters?
Mistake #1: Angry letters don’t work. Nobody likes to deal with someone “screaming” at them… even in print.
Mistake #2: The writer doesn’t clearly state the problem, or how they want to be compensated for their troubles.
Mistake #3: The letter fails to make a “human connection;” the best complaint letters express disappointment… they’re personal.
{ 1 comment… read it below or add one }
Good tips. I am in the process of writing a complaint letter now, and recalled months ago I had found a great one by you, fortunately I was able to find this site again =)
PS - the www version of your site is not working for me, and it’s not even redirecting to the non-www version. May want to check on it, or perhaps I’ve got some issue on my side.
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