We have been flooded with emails, comments, questions and some great feedback from all of you. Thank you so much for participating in our conversation. With all the questions that we have been receiving and answering individually, we decided to post some of the more popular ones. Here’s our first one:
What are the most common mistakes people make when they write complaint letters?
Mistake #1: Angry letters don’t work. Nobody likes to deal with someone “screaming” at them… even in print.
Mistake #2: The writer doesn’t clearly state the problem, or how they want to be compensated for their troubles.
Mistake #3: The letter fails to make a “human connection;” the best complaint letters express disappointment… they’re personal.
